Technical Support Engineer
(Full-time, Remote, Australia)
Dropsuite (listed DSE:ASX) safeguards business information. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses. Our mission is to help business stay in business. Dropsuite performs billions of backups per day for organizations in more than 100 countries around the globe.
Dropsuite is known for its team of ‘hungry owners.’ We are hungry to win and tenacious, but at the same time we all are owners: we do not cut corners and always seek to do the right thing. We are experts in what we do, are highly customer focused and we love solving problems. We play as a team, where respect is one of our key values and we see helping others as a priority.
About the Role
Dropsuite is looking for a highly skilled Technical Support Engineer to join our global support team. We pride ourselves in delivering an unparalleled customer experience and are searching for someone that does the same!
This essential role involves direct interactions with our partners in ANZ and Asia Pacific to address technical and service issues. You will perform daily ticket management for service restoration and investigation of complex issues. You will provide both technical and non-technical resolution for our suite of products, while working closely with the Dropsuite Product and Engineering teams for timely resolution of technical issues that require escalation to deliver the best customer experience possible.
This position will be a bridge between the business and the technology teams understanding customer queries, analysing it technically, and providing either resolution or escalation to our engineering team. Part of this process involves working closely with the product team to suggest product improvements or new features based on customer feedback. You will learn about the best technologies for real time automated data backup and archive management.
What will you be doing:
Our ideal candidate has:
What we offer
If the above excites you and you are the person we are looking for; please submit your CV, your availability and desired salary. We regret to inform that only shortlisted candidates will be contacted.
Dropsuite is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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